John Paul Village provides a range of services that are delivered to you in your home to support your everyday life. We can assist you with as much or as little support as you may need. The way we deliver care, allows you to have choice and flexibility.

Our Home Care Services are designed to suit you and your lifestyle. We will work in partnership with you to support your wellbeing and independence at home, or that of your family member or friend. 

The list below provides an example but not limited to, the types of services you might need assistance with.

  • personal care
  • domestic assistance
  • meal preparation
  • medication monitoring
  • shopping
  • social activities
  • transport to & from appointments
  • respite
Your Care

John Paul Village provides both private (fee for service) and Home Care (government- subsidised) packages.

Fee for Service is a model of care allows you, the consumer to use the service as required.  You can get all the services that are provided under a subsidised package for an hourly fee. You can have our team provide support as much or as little as you need.

For a Home Care (Government Subsidised) Package you will need to obtain an Aged Care Assessment to commence this type of care. The Aged Care Assessment Team will determine the level of care you may need.

There are four levels of Home Care Package ranging from basic to high-care needs.

Level 1: A new package to support people with basic care needs

Level 2: A package to support people with low level care needs

Level 3: A package to support people with intermediate care needs

Level 4: A package to support people with high care needs.

John Paul Village provides support to 35 clients on the Level 2 Package.

The ACAT will advise you of the level of your Home Care Package, from there you are able to choose a Home Care Provider of your choice who can meet your needs.

Fees & Charges

As part of the aged care reforms, from 1 July 2014, new arrangements apply to the way that the home care subsidy is calculated.  Consumers entering home care after 1 July 2014 may be asked to make a contribution towards their care, based on their income.  Under the new arrangements, the subsidy payable by the Government will be reduced according to the income tested care fee payable.  The income testing arrangements and the care subsidy reduction will be administered by the Department of Human Services. (Further information about these changes are from the My Aged Care website).

Everyone taking up a Home Care Package can be asked to pay the basic fee. The maximum basic daily care fee is 17.5% of the single person rate of the basic age pension.

Depending on your income, you may be asked to contribute more to the cost of your care.  This extra amount is known as an “Income Tested Care Fee”.

To find out more information about Home Care Packages and related fees and charges visit or phone 1800 200 422.

Your right to quality care

Apart from a written agreement and a personal care plan, you have the right:

  • to be involved in deciding which care services are the most appropriate for your needs;
  • to receive services that take account of your lifestyle, cultural and religious preferences;
  • to be able to take part in social and community activities as you wish;
  • to be treated with dignity and have your privacy respected;
  • to complain about services you received without fear of losing services, or being disadvantaged in any way; and
  • to choose a person to speak on you behalf for any reason.


For further information on the Home Care Packages provided by John Paul Village:
Please contact the Home Care Team on 02 8508 3300.